We are committed to satisfying our customers, helping you solve problems and updating your vehicles with our products.To start a return, you can contact us at support04@vland-official.com to submit order number, a clear picture or video. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted. (Please note: If it is the return caused by the customer reasons, we will not provide transport labels.)
When returning your package, please make sure the item is in good condition with all accessories inside. (except for items defective, damaged or missing upon received ). Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you. (Do not return to the address on the package).
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
(1).30 Day Unconditional Refund Guarantee for Unopened & Unused Items:
For Any reason you do not want your item within 30 days of receiving it, you may also contact us for return and refund.Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund,the return shipping fee is the customers responsibility and is non-refundable. [Send an unopened package photo to my email, we will handle within 1-2 working days.]
(2).Return defective or damaged item:
If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the photos or a video of the defective or damaged item in 7 days. In this case, after our checking, We will consider providing replacement parts. [Send an defective or damaged item photo to my email, we will handle within 1-2 working days.]
(3).Return incorrect or non-compatible item:
If the item you have received differs completely from the one you ordered or you got a non-compatible item with your device (the original description of the item on our site is wrong) , please do not hesitate to contact our customer service and to provide us with the following proofs in 7 days:
Photos or a video of the incorrect item;
Photos or a video showing the incorrect or non-compatible with this product.
Please note that if you order an incompatible product without reading our product details, you will be responsible for return shipping costs.